Frequently asked questions

Q. Where is S-Rank Chicken Located?
A. We are in unit #11 at 57 Glen Cameron Road in Thornhill. Please make sure to enter from the door at the east side of the building (the left side of the building when facing it), not the front entrance!

Q. What are your regular operating hours?
A. We are open every day from 11:00 to 20:00.

Q. What type of oil is used for frying at S-Rank Chicken?
A. Both our Korean fried chicken and our hand-cut fries are fried in refined peanut oil for maximum crispiness and flavour. Refined peanut oil has been processed in a way that removes the allergenic proteins from the oil. Here is more on the topic from Health Canada.

Q. Why is S-Rank Chicken so much tastier than other shops?
A. There are 3 fundamental reasons why other shops cannot compete on taste; Firstly, we are the only local shop willing to fry our chicken with refined (non-allergenic) peanut oil which is double the cost of low grade seed oils like canola (rapeseed) oil or vegetable oil. Secondly, we are the only local shop which uses a far superior double fry process at 2 different temperatures with a resting period in between. Other shops, which aim to churn customers rapidly, cannot afford to do a double fry as it adds time and complexity. Finally, we are one of the few shops which does not use frozen, pre-cooked food.

Q. Why is S-Rank Chicken so much more affordable than neighbouring Korean Fried Chicken shops?
A. We don't have to pay expensive franchise fees, advertising fees, or ingredient import fees to some overseas brand and we chose an inexpensive, but accessible location which means we don't pay as much towards rent. This allows our chicken to meet an unmatchable price far lower than other shops while delivering a superior taste.

Q. Is your food frozen?
A. Only our ice cream is! We don't use frozen, pre-cooked food as it ruins the texture and flavour of the chicken and fries.

Q. Is your chicken Halal?
A. Yes! We purchase our chicken from a halal distributor and every box arrives stamped with the HMA (Halal Monitoring Authority) seal.

Q. Do you allow service animals?
A. Yes, we welcome people with disabilities who are accompanied by a service animal.

Q. Do you offer anything for birthdays?
A. Yes! If you present your ID to us on your birthday, we will gift you a beverage with your purchase.